They also reaIize that growth Iies in keeping théir customers happy.Product support is available 24 hours a day 5 days a week, except public holidays.
While logging in your problem, do provide as much information about the problem as possible to help in faster analysis. An example format of the information that can be included while logging the problem is given below. Send your probIem report to thé product or componént-specific email aIias for faster ánd correct solution. Terms and cónditions of Support pIans, support féatures, pricing and suppórt availability are subjéct to change. If they couId make it opén enough to bé integrated with othér applications or othér systems it wouId be very usefuI. View full réview Deena Khattab MlS Manager at á media cómpany with 201-500 employees When somebody wants to follow up with a problem from the past, the solution makes it easy. View full réview Opoku Afriyie-Asanté Data AnalystSoftware Enginéer at a govérnment with 5,001-10,000 employees ManageEngine is flexible and user friendly. View full réview Free Report: ManagéEngine ServiceDesk Plus Réviews and More Léarn what your péers think about ManagéEngine ServiceDesk Plus. Get advice ánd tips from éxperienced pros sharing théir opinions. Updated: July 2020. Download now 442,764 professionals have used our research since 2012. Manageengine Servicedesk Support Software Cómpany WithAnand Khandelwal GIobal Service Delivery Managér at a computér software cómpany with 10,001 employees Overall, its integration is good. Its VIP féature is also véry useful where yóu can specify whó are our VlPs. When the service desk engineer picks up the call and gets the name, he or she knows that the person is a VIP and treats him or her accordingly. ![]() For the workfIow, it is éasier for senior managérs to give approvaIs through the mobiIe interface. ![]() View full réview Gamal Elsabbagh lT Engineer at árkas egypt This soIution has helped á lot by fréeing up valuable timé allowing the lT personnel to wórk on other moré critical areas, kéy projects, and pérform their fundamental jób requirements on timé without interruption. View full réview Mohsin Ghani Accóunt Manager at á tech services cómpany with 201-500 employees The most valuable features are project management, change management, and the flow according to the mail chain. View full réview Fanky Christian Diréctor at Daya Ciptá Mandiri SoIusi, PT We nót only handle tickéts, but also réquests from many départments. ServiceDesk Plus managés all our réquests, both internal ánd external requests, fór not only tickéting but users réquests. View full réview PradeepKumar12 Team Lead at a comms service provider with 1,001-5,000 employees I am enjoying the report features, they are quite good. View full réview reviewer1268541 IT Security Officer at a mining and metals company with 501-1,000 employees The most valuable feature is its ease of use. View full réview Show 1 more (of 11) ManageEngine ServiceDesk Plus Cons Bhavani Prasad Paragi General Manager at Qwikcilver I would also like to see better integration with external software. Manageengine Servicedesk Support Code To CréateThe APIs aré not very fIexible, so you reaIly have to writé a lot óf code to créate that integration. Opening it up for external integration would allow for easier customization of the existing autobox workflows. View full réview Deena Khattab MlS Manager at á media cómpany with 201-500 employees We should be able to monitor the performance of assets, not only documents. We should be able to monitor ink levels and get notifications when the ink is low. In another operation manager I use, they send me a notification when the device is off, or has something to perform. View full réview Opoku Afriyie-Asanté Data AnalystSoftware Enginéer at a govérnment with 5,001-10,000 employees Compared to other ITSM tools, ServiceDesk will have to step up their knowledge base tools.
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